What Is a PCC?

The purpose of a Postal Customer Council (PCC) is to strengthen the working relationship between the United States Postal Service (USPS) and its customers. The program is intended to establish an effective dialogue and improve communications between the U. S. Postal Service and its customers. The PCC's help keep customers informed of changes in service.

The program began in 1961 as a way for postal customers to communicate more effectively with postal managers. Originally called Mail Users Councils, their intent was to better regulate the flow of mail through a "Mail Early" campaign. The name was changed to Postal Customer Council in 1971. Once customers and postal managers established better communication through the PCC's, they found that many problems could be solved and service improved measurably.